Withdrawing Your Balance to Your Wallet
Withdrawals go back to a wallet in your own name, whether that is bKash, Nagad, Rocket, Upay or a bank account, and that is the part we check before anything moves. Open the payout screen, choose the method, type the amount and confirm the number you want us to send to. If your account verification is complete and the wallet name matches,
the request enters the payout queue. When something does not line up, support messages you on the same account instead of quietly rejecting it. Keep your request reference close; it is the fastest trace we have.
- Choose the payout method — Select bKash, Nagad, Rocket, Upay or bank transfer on the payout screen. Use a wallet registered in your own name, since a mismatch is the usual reason a request stalls.
- Enter the amount — Type what you want to take out and compare it with your balance. The screen shows the destination you saved earlier so you can catch a wrong digit before sending.
- Clear verification — If your documents are already approved, the request moves on its own. If not, we ask for the missing piece, usually an ID photo or a wallet screenshot in your name.
- Follow the request — Your payout history shows the status of each request with its reference. Keep that reference handy if you need to raise the payout with support later.