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How dbk333 Handles Your Personal Information

Your account data and payment details — including transactions made via bKash, Nagad and Rocket — are handled under a clear set of rules that we outline here.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to request dataCookie and session controlsContact path for data queries
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dbk333 How dbk333 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply security measures at every layer of your account — from the moment you link a bKash, Nagad or Rocket wallet to the point where a withdrawal is verified. Here is how we handle the four key areas that matter most to you.

Payment Data Isolation

Your bKash, Nagad and Rocket transaction records are stored separately from your gameplay history. Payment data is accessed only by the team processing your withdrawals and deposits, not shared across departments.

Cookies and Session Tracking

We use session cookies to keep you logged in and functional cookies to remember your account preferences. You can manage cookie settings through your browser at any time without losing your account access.

Account Security Controls

Every login triggers a verification step linked to your registered mobile number. If we detect a login from an unfamiliar device, we pause access until you confirm identity through OTP or account email.

Data Retention and Deletion

We retain your account data while your account is open and for a defined period after closure. You can submit a deletion request at any time; we will confirm what can be removed and what must be kept under applicable rules.

DATA QUERY CONTACT

How to Reach Us About Your Privacy

If you have a question about how your data is used, want to request a copy of what we hold, or need to flag a concern, our support team handles these requests directly. Reach us through the channels below and include your registered account email so we can locate your record without delay.

Live Chat Start a live chat session from inside your account dashboard. Describe your data query and our team will confirm receipt and respond through the same thread.
Email Support Send your data access or deletion request to our support email address. Include your registered name and the mobile wallet number tied to your account.
Account Help Centre Log into your account, open the Help section and submit a privacy ticket. This creates a reference number so you can track the status of your request.

Your Privacy Questions, Clearly Answered

These are the questions we hear most often from account holders in Bangladesh about how their data is used. If your question is not here, reach us through live chat or the privacy ticket form in your account.

We collect your name, contact details, login credentials and the mobile wallet number you use for deposits — bKash, Nagad or Rocket. We also log device and session data to protect your account from unauthorised access.

We share payment reference data only with the processor handling your transaction. That processor is bound by a data protection agreement. We do not sell or pass your wallet details to advertisers or unrelated third parties.

Submit a data access request through the Help section inside your account or email our support team with your registered details. We will confirm receipt and respond within a reasonable timeframe as required.

Yes. Send a deletion request through live chat or email. We will remove data we are not required to retain. Some records — such as transaction history — may need to be kept under applicable financial rules for a set period.

We use cookies to maintain your login session and remember your account preferences. You can disable non-essential cookies through your browser settings. Turning off functional cookies may affect how your account loads on mobile.

Yes. Every mobile session is protected by the same OTP-based login check as desktop. If we detect an unfamiliar device, we pause access until you confirm identity. Your Rocket or bKash wallet PIN is never stored on our side.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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